/* Hide avatar */
.agent_avatar { 
  display: none !important;
}

/* Replace agent name text with "JacksPay Support" */
.agent_name {
  position: relative;
  color: transparent !important;
  display: inline-block;
  overflow: visible !important;      /* allow the new text to show fully */
  max-width: none !important;        /* prevent Zoho from truncating */
  white-space: nowrap !important;    /* keep "Support Team" on one line */
}

/* Add the new visible label */
.agent_name::before {
  content: "JacksPay Support";
  position: absolute;
  left: 0;
  top: 0;
  color: #222;                       /* adjust to match your theme */
  font-weight: 500;                  /* optional: make it bolder */
}